About the Tracker Connect Learnership Programme Tracker Connect is inviting applications from unemployed South African youth for its Call Centre / Control Centre Learnership Programme in Gauteng. This 12 month learnership offers an exciting opportunity for young people who are passionate about customer service and want to develop their communication, problem-solving and professional skills. Successful candidates will be placed within Tracker's Customer Experience and 24 Hour Critical Services Control Centres, where they will gain valuable workplace exposure and practical experience in customer engagement, sales support, communication, business systems and customer relationship management. The programme combines structured theoretical learning with practical workplace experience, helping participants develop the knowledge and skills needed to improve their future employment prospects. Learnership Overview The programme is a full qualification consisting of structured unit standard-based learning combined with practical workplace experience, totalling 132 credits. Upon completion, learners will have developed competencies in customer service, customer information management, communication, sales support, business systems and problem-solving. Key Learning Areas and Responsibilities During the learnership, successful candidates will develop the ability to: Provide effective first-contact customer support and resolve customer enquiries. Capture, maintain and update customer information accurately. Deliver excellent customer service and maintain positive customer relationships. Handle customer queries and electronic communications professionally. Develop knowledge of Tracker products, services and business systems. Identify opportunities to upsell and cross-sell relevant products and services. Understand invoices, adjustments, advance payments, credit notes and payment allocations. Support data integrity initiatives and ensure customer information is accurate. Assist with contracting and scheduling processes. Develop problem-solving and customer relationship management skills. Work effectively in a fast-paced customer service and control centre environment. Minimum Requirements Applicants must meet the following criteria: Must be a South African citizen with a valid South African ID. Must be between the ages of 18 and 35. Must currently be unemployed. Must have no criminal record. Must not be studying full-time. Must have no previous formal work experience. Must have basic computer literacy. Educational Requirements: Must have Matric (Grade 12). Must have achieved at least Level 4 in English. Must have passed Mathematics or Mathematical Literacy. Required Skills and Competencies Tracker Connect is looking for candidates who demonstrate the following: Passion for customer service. Professional and positive attitude. Excellent communication and interpersonal skills. Strong customer-focused approach. Attention to detail and accuracy. Willingness and ability to learn. Adaptability and resilience. Good problem-solving abilities. Ability to work in a team and collaborate with others. Ability to work in a multi-skilled and fast-paced environment. Stipend and Programme Benefits Successful candidates will receive a monthly stipend to assist with basic expenses during the 12-month learnership. The programme provides: 12 months of structured learning and practical workplace experience. Exposure to Tracker's Customer Experience and 24-Hour Critical Services Control Centres. Development of customer service and communication skills. Practical experience in sales support and customer relationship management. Exposure to business systems, customer information management and administrative processes. A full qualification comprising 132 credits upon successful completion of the learning requirements. Please note: No additional benefits are applicable for the duration of the programme. The stipend is intended to compensate learners for basic expenses. Employment Equity This is an Employment Equity opportunity. Preference will be given to applicants from designated groups in line with Tracker's policies. Important Application Information The learnership runs for 12 months. Applicants must meet all the minimum eligibility requirements. If you are not contacted within four weeks of applying, consider your application unsuccessful. How to Apply Interested candidates who meet the requirements are encouraged to apply before the closing date. To apply, click the Apply Now button on this page. You will be redirected to the official application page where you can complete and submit your application directly to Tracker Connect.