The South African Medical Research Council (SAMRC) invites recent graduates to apply for an IT Support Internship within its Information Technology Department in Cape Town. This contract position provides hands-on workplace experience, technical skill development, and professional mentorship across desktop support, network administration, hardware troubleshooting, and IT infrastructure operations within a leading public health research institution. About the SAMRC The South African Medical Research Council (SAMRC) is a premier science council in South Africa dedicated to improving the health and quality of life of South Africans through health research, development, and technology transfer. The SAMRC IT Department delivers critical digital infrastructure, user support, and secure systems to support researchers, administrative divisions, and institutional projects nationwide. About the IT Support Internship The IT Support Intern will support the IT Helpdesk and Technical Support team with day-to-day desktop management, software installations, user account administration, network troubleshooting, and hardware maintenance. This opportunity is designed for Information Technology graduates looking to transition their academic qualifications into practical IT service management, system administration, and technical support skills. Key Responsibilities First-Line Technical Support: Receive, record, and resolve basic IT support queries logged by staff via the IT Helpdesk ticketing system. Hardware & Peripheral Support: Assist with the setup, installation, configuration, maintenance, and troubleshooting of desktop PCs, laptops, printers, monitors, and peripheral devices. Software Maintenance: Install, update, and configure standard operating systems (Windows), office productivity software, antivirus tools, and specialized institutional applications. Network & Connectivity: Support network connectivity diagnostics, local area network (LAN) troubleshooting, Wi-Fi connections, and remote access configurations. User & Account Management: Assist with user onboarding, active directory account setups, email configuration, password resets, and access permission updates. IT Asset Administration: Help maintain an organized IT inventory database, tracking hardware assets, software licenses, and equipment deployments across departments. Minimum Requirements Education: Completed Higher Education Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a closely related field. Computer Literacy: Strong practical literacy in computer hardware, software applications, and internet technologies. Citizenship / Status: South African Citizen or legal resident eligible for graduate internship placement. Key Skills & Competencies Good diagnostic and problem-solving abilities for resolving hardware and software issues. Clear verbal and written communication skills to interact professionally with end-users. Strong attention to detail, administrative capability, and structured record-keeping skills. Customer-service orientation with patience and willingness to assist non-technical staff. Ability to work effectively within a collaborative team structure under supervisor guidance. Required Application Documents Applicants must submit a comprehensive application via the SAMRC recruitment portal including: Updated Curriculum Vitae (CV). Certified copy of South African Identity Document (ID). Certified copy of completed Qualification(s) and full Academic Transcripts. Certified copy of Driver’s License (where applicable). How to Apply Interested and qualified graduates must apply online through the official SAMRC Direct Hire recruitment portal using reference number R972A. Click Here To Join Our WhatsApp Channel Closing Date: 03 September 2026