Overview OUTsurance is inviting applications for its OSS Hastings Learnership Programme, an 18-month structured learning opportunity designed for unemployed South African youth who are eager to build a career in the financial services and insurance industry. This programme combines practical workplace experience with formal training, allowing learners to develop valuable customer service, communication, and call centre skills while working in a professional environment. Successful applicants will receive a monthly stipend of R9 000 throughout the duration of the learnership. If you are passionate about helping customers, enjoy working with people, and want to gain recognised workplace experience in one of South Africa's leading insurance companies, this opportunity is for you. About the Learnership The OUTsurance Learnership is a structured work-based learning programme that equips unemployed youth with practical experience and industry-relevant skills. Learners will participate in daily operational activities while attending formal training sessions that contribute towards a recognised qualification. Please note that this is a learnership agreement and not a permanent employment contract. What You Will Learn During the programme, learners will gain practical experience in: Call centre operations Customer service excellence Professional communication Financial and insurance industry practices Customer relationship management Workplace professionalism Time management and teamwork Problem-solving and conflict resolution Business operations and compliance Key Responsibilities Successful learners will: Deliver professional customer service within a call centre environment. Build positive relationships with customers and colleagues. Communicate effectively with clients. Participate in structured workplace training and learning activities. Complete all required learnership assessments. Maintain professionalism while interacting with customers. Follow company policies and operational procedures. Demonstrate initiative and a willingness to learn. Adapt to changing business requirements and work effectively under pressure. Working Hours Learners will work according to a rotational roster which includes: Friday to Monday shifts (9 hours per day) Saturdays (8 hours) Sundays (5 hours) Two weekdays off (Tuesday, Wednesday or Thursday depending on the roster) One dedicated weekday for full qualification training on-site Applicants should be willing to work scheduled shifts, including weekends and public holidays when required. Minimum Requirements Applicants must: Be a South African citizen. Be between 18 and 35 years of age. Have a Grade 12 (Matric) certificate. Be computer literate (Microsoft Office). Have no previous work experience. Have been unemployed during the last six months. Be passionate about building a career in customer service, insurance, or financial services. Skills and Competencies The ideal candidate should demonstrate: Excellent interpersonal and communication skills. Strong customer service orientation. Professional behaviour and a positive attitude. Ability to build relationships. Initiative and willingness to learn. Ability to multitask and work under pressure. Adaptability and resilience. Good organisational skills. Teamwork and accountability. What You'll Receive Successful learners will benefit from: An 18-month structured learnership programme. A monthly stipend of R9 000. Practical workplace experience. Formal learning leading to an industry-recognised qualification. Exposure to the financial and insurance industry. Mentorship and on-the-job development. Improved employability and valuable workplace skills. Why Join OUTsurance? OUTsurance has been one of South Africa's leading insurance providers for over 28 years, known for its innovation, customer-focused approach, and people-first culture. By joining this learnership programme, you'll become part of an organisation committed to developing young talent through practical experience, structured training, and continuous learning in a supportive and dynamic work environment. Employment Equity OUTsurance is committed to Employment Equity. Preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity objectives. How to Apply Interested candidates should submit their application through the official OUTsurance careers portal before the application closing date. Only shortlisted applicants will be contacted.