About MiWay MiWay is a direct financial services company committed to service excellence, convenience and providing clients with valuable financial products. The company uses technology to deliver reliable, secure and customer-focused services. MiWay is offering an IT Desk Support Internship for students and recent IT graduates who want to gain practical experience in desktop support, troubleshooting and corporate information technology. Successful candidates will work alongside experienced IT professionals and receive guidance while developing the technical and professional skills needed to build a career in IT. Internship Overview The successful candidate will join the Information Technology – Desktop Support team at MiWay's Kosmosdal office. The 12-month programme provides hands-on exposure to end-user support, IT equipment management, user account administration and business technology systems. Interns will learn how technology supports employees in a corporate call-centre environment while assisting with everyday IT requests under the supervision of experienced team members. Key Responsibilities Assist users with Windows 11, Microsoft 365, Outlook, Microsoft Teams and OneDrive. Help set up and configure desktops, laptops and mobile devices. Assist with hardware checks, printer troubleshooting and basic network and Wi-Fi connectivity issues. Learn how user accounts and access permissions are managed through Active Directory and Microsoft Entra ID. Assist with password resets, account unlocks and multi-factor authentication setup under supervision. Support employee onboarding, role changes and offboarding processes. Log, update and close IT support tickets using Jira Service Management. Learn how to prioritise requests, meet service-level targets and escalate technical issues. Assist with issuing, receiving and tracking IT equipment. Help prepare returned devices for reuse, including formatting and reinstalling operating systems. Support stock checks, asset audits and the maintenance of accurate equipment records. Gain exposure to call-centre telephony systems, including Genesys Cloud and CIC. Help prepare IT guides, update work instructions and contribute to weekly operational reports. Participate in team meetings, training activities and continuous improvement initiatives. Minimum Requirements Applicants must have one of the following qualifications: A relevant National Diploma or equivalent NQF Level 6 qualification in Information Technology or a closely related IT field. A relevant Bachelor's degree or another recognised qualification at NQF Level 6 or higher in an IT-related field. Relevant fields of study include Information Technology, Information Systems, Computer Science, Computer Systems, Networking and End User Computing. No previous corporate IT work experience is required. Students and recent graduates who are beginning their IT careers are encouraged to apply. Advantageous Qualifications The following are beneficial but not compulsory: CompTIA A+ or N+ certification, completed or in progress. Microsoft fundamentals certifications or Microsoft Learn courses. ITIL 4 Foundation or introductory IT service management training. Required Skills and Competencies Basic computer knowledge and confidence using Windows and Microsoft Office. An interest in technology and a willingness to learn. Logical thinking and problem-solving abilities. Good verbal and written communication skills. Attention to detail and a customer-service mindset. Ability to work professionally with colleagues and users. Reliability, punctuality and accountability. Willingness to follow instructions, accept feedback and ask questions when necessary. Ability to protect confidential information and use company systems responsibly. Ability to remain calm under pressure and demonstrate initiative. What the Internship Offers Successful candidates will gain practical corporate IT experience, develop troubleshooting and technical support skills, and learn how organisations manage IT equipment, user accounts and service requests. The programme also offers mentorship and guidance from experienced Desktop Support team members, feedback on performance, exposure to Microsoft workplace technologies and opportunities to strengthen their CVs for future IT careers. Documents Required Applicants should include the following with their applications: An updated CV. A copy of their qualification or latest academic record. A short note explaining their interest in IT, including any projects or practical experience they are proud of. How to Apply Interested candidates who meet the requirements are encouraged to apply before the closing date. To apply, click the “Apply Now” button on this page. You will be redirected to the official application page where you can complete and submit your application directly to the employer. Important Information This internship is suitable for qualifying IT students and recent graduates who want to gain workplace experience in desktop support and end-user technology. The position is based on-site in Kosmosdal, and applicants should be prepared to participate in the full 12 month programme. MiWay is committed to transformation, diversity and building an inclusive workplace that provides employees with opportunities to learn and grow. Join WhatsApp Channel