About the Clover Call Centre Vacation Work Programme Clover's Call Centre Vacation Work Programme is designed to give young people an opportunity to gain practical experience in a professional customer service environment. Successful candidates will be based at Clover's Customer Service Centre in Roodepoort, where they will be exposed to daily call centre operations, customer interactions, order processing and query resolution. Through this programme, learners will develop valuable workplace skills, improve their ability to communicate with customers and gain an understanding of how customer service teams operate within a business. Minimum Requirements To be considered for the programme, applicants must meet the following requirements: Grade 12 (Matric) or an equivalent NQF Level 4 qualification. Must have completed Grade 12 between 2021 and 2025. A minimum average of 55% for English and Mathematics or Mathematical Literacy. Advanced computer literacy. Must currently be unemployed. Must not have participated in a learnership programme before. Applicants should ensure that they meet all the stated requirements before submitting their applications. Duties and Responsibilities Successful candidates will gain practical experience and assist with the following responsibilities: 1. Providing Excellent Customer Service Handle inbound and outbound customer interactions. Respond to customer enquiries and provide assistance. Resolve customer queries and complaints by engaging the relevant stakeholders. Maintain a high standard of customer service. 2. Capturing and Confirming Customer Orders Capture customer orders accurately and within the required timeframes according to the daily call list. Inform customers when their accounts are on hold. Confirm customer orders in accordance with standard operating procedures. Communicate order-related issues to the relevant stakeholders. 3. Promoting and Selling Products Promote Clover and Principal products according to customer ranging. Introduce customers to new or additional products. Explain product features and communicate available special offers. 4. Promoting Teamwork and Cooperation Assist team members in achieving team targets and objectives. Share responsibility for completing assigned tasks. Support team values and encourage cooperation. Participate in team meetings. Take responsibility for the visual management of information. Required Competencies and Skills Clover is looking for candidates who demonstrate the following competencies: Proactive and action-oriented. Honest and consistent. Ability to maintain high standards. Good interpersonal skills. Commitment and motivation. Ability to collaborate with others towards a common objective. Customer-oriented approach. Effective communication skills. Ability to apply numerical principles. Programme Benefits The programme offers participants an opportunity to: Gain practical workplace experience in a Customer Service Centre. Develop customer service and call centre skills. Improve communication and interpersonal abilities. Gain exposure to customer query resolution and order processing. Develop teamwork, problem-solving and professional workplace competencies. Build a foundation for future career opportunities. How to Apply Interested candidates who meet the requirements are encouraged to apply before the closing date. To apply, click the Apply Now button on this page. You will be redirected to the official application page where you can complete and submit your application directly to Clover. Reference Number: CLO261028-2 Closing Date: 5 November 2026 Make sure you submit your application before the deadline.