GALXBOY is inviting applications for its Customer Service Consultant Intern position in Johannesburg, Gauteng. This contract internship offers an opportunity for motivated individuals to gain practical experience in customer service, retail operations and e-commerce customer experience. The successful candidate will support GALXBOY's Retail and E-commerce Customer Experience (CX) functions by assisting customers with enquiries, resolving complaints, tracking orders and helping maintain consistent service standards across online and in-store channels. This opportunity is suitable for Matriculants and aspiring customer service professionals who want to develop their communication, problem-solving and customer relationship skills. Previous work experience is not required, although exposure to retail or customer service will be advantageous. Minimum Requirements Applicants interested in the GALXBOY Customer Service Consultant Internship should meet the following requirements: Have Matric (Grade 12). Demonstrate good verbal and written communication skills. Have a customer-focused attitude and a willingness to learn. Possess basic computer literacy and familiarity with Microsoft Office. Be willing to learn customer experience and help-desk systems. Demonstrate strong interpersonal skills and attention to detail. Be able to work collaboratively with a team. Be able to manage assigned tasks and follow established procedures for escalating customer issues. A relevant qualification in Customer Experience, Customer Service, Marketing, Business Administration or a related field will be advantageous. Previous work experience is not required. Exposure to customer service or retail will be an added advantage. Duties and Responsibilities The successful candidate will assist the Customer Service team in delivering a positive and consistent customer experience across GALXBOY's retail stores and e-commerce channels. Responsibilities will include responding to customer enquiries through email, telephone and other approved communication channels. The intern will help maintain a professional, positive and empathetic approach when assisting customers. The role will also involve logging customer queries and complaints, following up on outstanding matters, assisting with resolutions and escalating complex cases to the appropriate team members or line manager. Additional responsibilities will include assisting with order-related enquiries, returns and customer requests, maintaining accurate records of customer interactions and outcomes, and developing product and service knowledge to provide accurate information. The intern will work with Retail, E-commerce and other internal teams to support seamless customer experiences. They will also help identify recurring customer concerns, share feedback with the team and contribute to service improvements. Skills and Competencies GALXBOY is looking for a candidate who is enthusiastic about customer service and willing to develop professionally. Important skills and attributes include: Strong verbal and written communication. Customer service and relationship-building skills. Empathy, patience and professionalism. Attention to detail and accurate record-keeping. Basic computer skills. Teamwork and collaboration. Problem-solving and willingness to learn. Ability to manage customer enquiries and follow up on outstanding issues. What You Will Gain This internship provides an opportunity to gain practical exposure to customer experience operations in the retail and e-commerce industry. The successful candidate will develop skills in customer communication, complaint handling, order enquiries, customer relationship management and service delivery. The role will also provide insight into how retail and online businesses coordinate their customer service functions. How to Apply Interested candidates who meet the requirements are encouraged to apply before the closing date. To apply, click the “Apply Now” button on this page. You will be redirected to the official application page where you can complete and submit your application directly to the employer. Closing Date: 25 October 2026