About the CIPC Customer Support Agent Vacancies The Companies and Intellectual Property Commission (CIPC) is inviting applications for two permanent Customer Support Agent positions within its Corporate Services business unit in Pretoria, Gauteng. The successful candidates will join the E-Communication and Client Engagement Department, where they will provide customer support through webchat and social media channels. This opportunity is suitable for candidates with a relevant National Diploma and experience in webchat customer support who have strong communication and problem-solving skills and are passionate about delivering excellent customer service. Job Purpose The Customer Support Agent will serve as a primary point of contact for customers seeking assistance with CIPC products and services. The role involves responding to customer enquiries, providing information, assisting with transactions and resolving issues relating to applications, product knowledge and service specifications. The successful candidates will also identify product or service-related problems and escalate technical issues to the relevant departments for further investigation and resolution. Minimum Requirements Applicants must meet the following minimum requirements: National Diploma (N Diploma) in Management Assistant or Public Administration. At least six (6) months of relevant experience in webchat customer support. Key Duties and Responsibilities The successful candidates will be responsible for the following: Provide prompt and professional customer support through webchat and/or social media platforms. Assist customers with application enquiries, transactions and troubleshooting issues. Educate customers on how to use CIPC platforms efficiently. Provide accurate information about CIPC products and services. Respond to general customer enquiries and assist with resolving concerns. Identify technical problems and escalate complex issues to the relevant departments. Work collaboratively with internal teams to improve customer experience and resolve customer concerns. Maintain a high standard of customer service and satisfaction. Adopt a positive, professional and solution-driven approach when assisting customers. Employment Opportunity This is a permanent employment opportunity offering successful candidates the chance to work within CIPC's Client Engagement and Channel Division. Candidates with relevant customer support experience, particularly in webchat environments, are encouraged to apply. How to Apply Interested candidates who meet the requirements are encouraged to apply before the closing date. To apply, click the Apply Now button on this page. You will be redirected to the official application page where you can complete and submit your application directly to CIPC. Make sure your application includes an updated CV and relevant qualifications and clearly demonstrates your webchat customer support experience.