Job Purpose To deliver reception and/or switchboard duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures and enhance customer experience. Minimum Experience 1- 2 year experience in a similar environment Minimum Qualification Matric Any relevant tertiary qualification would be advantageous Minimum Requirements Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level. GENERIC JOB OUTPUTS PROCESS Deliver on agreed performance targets according to set procedures and service level agreements. Ensure reception area is neat, clean and complies with OHS standards. Execute work in line with governance and compliance processes. Identify and apply known solutions to operational challenges and escalate unresolved issues. Plan for, administer and process receptionist and/or switchboard related tasks and activities effectively and efficiently in alignment with performance objectives. Receive documents/goods and distribute accordingly. Record and report on work activities to provide timely and accurate information for decision making in area of accountability. Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service enhancing company's reputation. FINANCE Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office. CLIENT Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience. Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business. Deliver work activities effectively to satisfy customers. PEOPLE Attend learning initiatives to improve work quality and enhance own skills. Own and live up to company values.