GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style. JOB OVERVIEW To provide technical support to employees, including diagnosing operating systems, applications, and network difficulties, addressing application and software-related queries. To also administer and implement new technologies, delivering training and support to team members. KEY AREAS OF RESPONSIBILITY Software Development & Delivery Deliver high-quality software features and enhancements in line with business requirements. Number of features/modules successfully developed and deployed per sprint. Adherence to functional and technical specifications (minimal rework required). Compliance with company development standards and guidelines. Code Quality & Testing Ensure code reliability, maintainability, and quality through best practices. Test coverage percentage achieved for assigned code. Reduction in post-release defects linked to developed code. Timely incorporation of feedback from code reviews. Bug Fixing & Application Support Maintain stable and reliable applications through effective troubleshooting and support. Average turnaround time to resolve reported bugs/incidents Number of bugs resolved per sprint or reporting period 99% of bugs resolved without escalation. Reduction in repeat or recurring issues Responsiveness to user-reported or QA-reported issues Collaboration & Agile Participation Contribute effectively within cross-functional Agile teams. Attendance and active participation in sprint planning, stand-ups, and retrospectives Timely updates on task progress and blockers Quality of collaboration with QA, Product Owners, and Designers (peer feedback) Ability to meet sprint commitments consistently Documentation & Knowledge Sharing Accuracy and clarity of technical documentation (review feedback) Timely documentation of code changes, fixes, and processes Contribution to internal knowledge bases or repositories System Maintenance & Enhancements Successful implementation of system enhancements or updates. Minimal system downtime caused by changes or deployments. Timely resolution of system-related issues. Compliance & Security Awareness Adherence to IT policies, security standards, and development protocols. Number of security or compliance breaches attributable to non-adherence. Timely implementation of security fixes and updates. SKILLS & PERSONAL ATTRIBUTES Relevant Degree / Diploma in IT, Computer Science, Software Engineering or related field. 2 years relevant work experience. Familiarity with Agile methodologies Write, test, and debug basic to intermediate code Understanding of software development lifecycle (SDLC). Programming languages such as Java, C#, Python, or JavaScript. Databases and basic SQL queries. Version control systems (e.g. Git). Software testing principles. Basic networking and operating systems concepts.