GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style. JOB OVERVIEW The incumbent will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the overall functionality of IT systems. This role is essential for ensuring smooth operations during the contract period and requires quick problem-solving skills, strong communication, and excellent customer service abilities. KEY AREAS OF RESPONSIBILITY Technical Support Provide technical support to internal and external end-users via phone, email, or in person. Troubleshoot hardware and software issues, including operating systems, applications, and peripherals. Respond to IT calls and escalate issues as necessary. System & Software Management Install, configure, and maintain computer systems, software, printers, and other peripheral devices. Assist with the installation and configuration of software applications and updates. Manage software licenses and ensure compliance with company policies. Network Support Assist in maintaining networking infrastructure (LAN, WAN, Wi-Fi), ensuring connectivity and stability. Troubleshoot network-related issues, including TCP/IP, DNS, DHCP, and VPN problems. Ensure proper security measures are in place for network access. Hardware Management Set up and configure new workstations, laptops, and other IT equipment. Maintain and track an inventory of all hardware assets. Diagnose and repair hardware failures or coordinate repairs with external vendors. Data & Security Management Ensure data security and integrity by following proper backup and recovery procedures. Implement security measures, including antivirus, firewalls, and system patches. Educate users on best practices for data security and IT usage. Documentation & Reporting Document technical issues, solutions, and troubleshooting processes for future reference. Maintain up-to-date records of system configurations, network diagrams, and user requests. Provide regular reports to the IT Manager on support issues and resolutions. User Training & Support Offer training and guidance to end-users on the effective use of hardware, software, and IT systems. Create user guides and provide one-on-one or group training as needed. Assist with onboarding new employees by setting up user accounts and explaining IT policies. SKILLS & PERSONAL ATTRIBUTES Matric Certificate Diploma in IT or equivalent Proven experience as an IT Support Technician or in a similar role. Proficiency with Windows and macOS Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN. Familiarity with Active Directory, Office 365, and other enterprise-level software. Basic server concepts and Active Directory user management Network infrastructure and security fundamentals IT service management principles and helpdesk systems